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User Responsibilities When Using RamzBank

By creating an account, purchasing a crypto gift card or activating a card through RamzBank, you accept the responsibilities described on this page. These responsibilities apply in addition to our Terms & Conditions and form part of your agreement with RamzBank.

1. Providing Accurate and Complete Information

  • You must provide accurate, complete and truthful information when placing orders, creating an account, or activating a gift card (including your name, contact details, shipping address and any identity information we request).
  • You are responsible for any delays, failed deliveries or issues arising from incorrect or incomplete information.
  • RamzBank may request additional documents or information to verify your identity and prevent misuse of the service.

2. Securing Your Account

  • You are responsible for maintaining control of the phone number, email address or login credentials used to access your RamzBank account.
  • All actions performed through your account are deemed to be carried out by you. You are responsible for promptly notifying RamzBank if you suspect unauthorized access.

3. Protecting the Physical Card and Activation Code

  • You must store the physical card and its activation code in a safe place until it is used or gifted to someone else.
  • Sharing or exposing the activation code is equivalent to giving access to the underlying crypto assets. Any loss due to disclosure of the code is your responsibility.
  • RamzBank cannot recover funds or replace a card once the activation code has been used or exposed to third parties.

4. Entering the Correct Wallet Address

  • You are solely responsible for ensuring that the crypto wallet address you enter during activation is correct, complete and compatible with the selected asset and network.
  • Crypto transfers are irreversible. If you provide an incorrect, incompatible or unintended address, RamzBank will not be able to recover the funds.
  • If you are unsure, you should verify your wallet details and seek technical guidance before confirming activation.

5. Compliance with Laws and Regulations

  • You must use RamzBank services in compliance with all applicable laws and regulations, including those relating to financial crime, sanctions and tax reporting.
  • You may not use our services for any unlawful, high-risk or prohibited activities (such as money laundering or financing illegal operations).
  • RamzBank may restrict, suspend or close accounts and report activity to authorities where required by law or where misuse is suspected.

6. Proper Use of the Service

  • You must not attempt to bypass security measures, disrupt our website or interfere with other users’ access to the service.
  • You may not attempt unauthorized access to any systems or data belonging to RamzBank or its users.
  • Any use of automated tools, bots or scripts that overload or harm our service is strictly prohibited.

7. Responsibilities When Activating a Card

  • You must activate gift cards only through official channels provided by RamzBank.
  • Before confirming activation, you are responsible for reviewing and verifying all information, including the wallet address and selected crypto asset.
  • After activation and transfer of funds, the process cannot be reversed or cancelled.

8. Tracking Orders and Deliveries

  • You are responsible for monitoring the status of shipments using any tracking information provided by RamzBank or the courier.
  • If a shipment is returned due to an incorrect address, absence at the delivery location or failure to collect, additional shipping costs may apply.

9. Gift-Giver and Recipient Responsibilities

  • If you give a RamzBank gift card to someone else, you must deliver it in good condition and without exposing the activation code.
  • Once the card has been handed over, the recipient becomes responsible for protecting the card and the activation code.
  • RamzBank may only intervene in disputes between giver and recipient where required by law and upon receipt of adequate documentation.

10. Working with Support

  • When contacting support, you must provide accurate and sufficient information (such as order numbers, tracking IDs, wallet addresses) so that we can investigate your request.
  • Incomplete or inconsistent information may prevent us from resolving your issue.
  • You are expected to communicate respectfully with our support team and follow reasonable instructions aimed at protecting your account and assets.

11. Keeping Yourself Informed

  • You are responsible for periodically reviewing our Terms & Conditions, Privacy Policy, Limitation of Liability and other legal pages for updates.
  • Continued use of our services after updates take effect constitutes acceptance of the new versions.

12. Retaining Records

  • You should keep copies of your payment confirmations, order numbers, tracking information and card details until you are sure the entire process (delivery and activation) has been completed successfully.
  • RamzBank has no obligation to re-issue historical records that are no longer available in our systems beyond what is required by law.

13. Acceptance

By accessing our website, placing an order, receiving a card or activating a card, you confirm that you have read, understood and agree to comply with all responsibilities set out on this page.