Privacy Policy — RamzBank

This Privacy Policy explains how RamzBank Teknoloji ve Finans Hizmetleri A.Ş. (“RamzBank”, “we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website, create an account, purchase a crypto gift card or activate a card. By using our services, you agree to the practices described in this Policy.

1. Data Controller

The data controller responsible for your personal data in connection with our services is:

• Company name: RamzBank Teknoloji ve Finans Hizmetleri A.Ş.
• Registered address: Esentepe Mah., Büyükdere Cd. No:193, Floor 12, Şişli, Istanbul, 34394, Turkey
• Email: support@ramzbank.com
• Phone: +90 212 555 43 21

2. Personal Data We Collect

We only collect information that is necessary to provide and improve our services:

• 2.1. Account and login data: mobile phone number or other credentials used to sign in and receive verification codes.
• 2.2. Order and delivery data: full name, phone number, billing and shipping address, and any identification details we are legally required to request.
• 2.3. Gift card activation data: unique card code, wallet address you provide for crypto transfer, and technical details related to the transaction.
• 2.4. Support and communications: messages, attachments and information you send to our support channels.
• 2.5. Technical information: limited technical data such as IP address, browser type and device information, collected to secure our systems and prevent fraud.

3. Purposes and Legal Bases for Processing

We process your personal data for the following purposes:

• 3.1. Providing our services: creating and managing your account, processing your orders, issuing physical crypto gift cards and delivering them to you.
• 3.2. Activating gift cards: verifying card data, processing your activation request and transferring the relevant crypto assets to your specified wallet address.
• 3.3. Customer support: responding to your questions, resolving issues and handling your requests.
• 3.4. Security and fraud prevention: protecting our platform, detecting suspicious activity and preventing misuse of our services.
• 3.5. Legal obligations: complying with anti-money laundering (AML), counter-terrorist financing (CTF) and other applicable regulations, as well as responding to lawful requests from competent authorities.

Depending on the situation, the legal basis for processing may be the performance of a contract with you, compliance with legal obligations, our legitimate interests in operating a secure and reliable service, or your consent where required by law.

4. Data Storage and Security

• We store personal data in secure environments with restricted access.
• Access to personal data is limited to authorized personnel and service providers who need it to perform their duties and are bound by confidentiality obligations.
• We implement technical and organizational measures designed to protect your data against unauthorized access, loss, misuse or alteration.

5. Data Sharing and Third Parties

We do not sell your personal data. We only share it with third parties where necessary and proportionate:

• 5.1. Delivery and logistics partners: to deliver physical cards (e.g. your name, address and phone number).
• 5.2. Payment and infrastructure providers: such as payment gateways, SMS providers, hosting companies and compliance tools, strictly for service provision and security.
• 5.3. Professional advisors: such as auditors or legal advisors, where necessary for compliance and business continuity.
• 5.4. Authorities and regulators: where we are legally required to disclose data, or to protect our rights, users or the public.

6. International Transfers

Some of our service providers may be located outside of Turkey. In such cases, we take appropriate safeguards to protect your data, such as contractual clauses, industry-standard security measures and limiting access to what is strictly necessary.

7. Data Retention

We keep your personal data only for as long as needed for the purposes it was collected for, including satisfying legal, accounting or reporting requirements. Transaction and activation records may be retained for longer periods where required by financial or anti-money laundering regulations.

8. Cookies and Similar Technologies

Our website may use essential cookies that are necessary for security, login and basic functionality. We do not use unnecessary tracking cookies or behavioral advertising cookies without your consent. You can manage your cookie preferences via your browser settings.

9. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer necessary or where you withdraw consent, subject to our legal obligations.
• Object to or request restriction of processing in certain circumstances.
• Request a copy of your data in a structured, commonly used, machine-readable format (data portability), where applicable.

To exercise any of these rights, please contact us using the details provided in section 1. We may need to verify your identity before acting on your request.

10. Minors

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age required to enter into a binding agreement in their jurisdiction. If you believe a minor has provided us with personal data, please contact us so we can remove it where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date. Your continued use of our services after changes are made will signify your acceptance of the updated Policy.

12. Contact

If you have any questions about this Policy or your personal data, you can contact us at:

• RamzBank Teknoloji ve Finans Hizmetleri A.Ş.
• Esentepe Mah., Büyükdere Cd. No:193, Floor 12
• Şişli, Istanbul, 34394, Turkey
• Email: support@ramzbank.com
• Phone: +90 212 555 43 21