Frequently Asked Questions (FAQ)

1. What is a RamzBank crypto gift card?

A RamzBank crypto gift card is a premium physical card designed for gifting, loaded with a specific amount of supported cryptocurrencies (such as Bitcoin or Tether). The recipient can activate the card and receive the crypto directly into their own wallet using a unique activation code.

2. Do I need to be familiar with crypto to buy a card?

No. The process is designed so that even first-time users can successfully purchase and activate a card. Our interface and support materials guide you step-by-step through ordering, receiving and activating the card.

3. Which cryptocurrencies are supported?

We currently support selected major assets such as Bitcoin and Tether (USDT). We plan to add additional cryptocurrencies (for example Ethereum or other widely used assets) over time. The latest list of supported assets is always shown on our website.

4. Is there a minimum or maximum amount per card?

• There is a minimum purchase amount, shown during checkout.
• There is typically no hard upper limit per card, but very high amounts may require additional verification for security and regulatory reasons.

5. How long does delivery take?

• Card issuance and preparation usually take up to 1 business day.
• Shipping time depends on the courier and destination, but is usually within a few business days.

Delivery times may be longer during peak seasons or due to local courier conditions.

6. How can I pay for my order?

You can pay using the payment methods shown at checkout (for example, supported debit/credit cards or other local methods integrated on our website). We do not recommend sending funds to any unofficial account or using channels that are not clearly displayed on our site.

7. Can I cancel my order?

As long as the card has not been issued or shipped, you may request a cancellation and we will review it. Once a card is created and linked to a specific crypto allocation, cancellations and refunds are generally not possible due to the nature of crypto assets.

8. Can someone forge or duplicate a card?

Our cards include unique activation codes and security features. Activation is only possible through the official RamzBank platform. As long as you keep the activation code secure, the risk of successful forgery is extremely low.

9. How do I activate a gift card?

1. Visit the official RamzBank website.
2. Choose the “Activate Gift Card” section or follow the activation link printed on the card or packaging.
3. Enter the unique activation code found on the card.
4. Provide your crypto wallet address for the selected asset and confirm the details.
5. Wait for the blockchain transaction to be processed and confirmed in your wallet.

10. How long does activation take?

Once your activation is confirmed on our side, the transfer is broadcast to the blockchain. Depending on network congestion and the asset used, confirmations typically take from a few minutes up to around an hour or more. Very busy network conditions may cause additional delays.

11. What if I enter the wrong wallet address?

Blockchain transactions are irreversible. If you enter an incorrect or incompatible address and confirm activation, the crypto may be permanently lost. Always double-check your address and, if possible, test with small amounts in your own wallet before activation.

12. Does RamzBank charge any extra fee?

The card price shown during checkout includes all service fees charged by RamzBank for issuing and managing the gift card. Network (mining/validator) fees required for blockchain transactions are either included in the card pricing or displayed clearly before activation, depending on our current model.

13. How long is the activation code valid?

Activation codes are usually valid for a fixed period (for example, up to 6 months from the date of purchase). The exact validity period will be indicated on the card or on our website. After expiry, manual review by our support team may be required and reactivation is not guaranteed.

14. Can I place bulk or corporate orders?

Yes. RamzBank offers tailored options for bulk or corporate orders, such as employee rewards, partner gifts or customer campaigns. For larger volumes and potential discounts, please contact our support or sales team directly.

15. Can I customize the card design or message?

Depending on our current product range, we may offer special editions, themed designs or limited customizations. For fully customized corporate or event cards, please reach out to discuss available options.

16. Can RamzBank ship cards internationally?

Shipping options and destinations depend on our logistics partners and applicable regulations. During checkout, available delivery regions will be displayed. Even if physical delivery is limited, card activation and receipt of crypto can usually be done from anywhere with internet access.

17. How is my personal data handled?

We only collect the information necessary to process your order, deliver your card and support activation. All data is handled in line with our Privacy Policy, which explains in detail how we store and protect your information.

18. What if my card is lost or the code is damaged?

If the card has not been activated yet, contact our support team as soon as possible with your order details. We will review the case and, if feasible and secure, suggest next steps. Cards that have already been activated cannot be replaced.

19. What does the packaging look like?

RamzBank cards are shipped in secure, gift-ready packaging designed to feel premium and suitable for special occasions. Packaging may vary between editions or campaigns, but it is always designed to protect the card and provide a pleasant unboxing experience.

20. How can I contact support?

For any questions about orders, deliveries or activations, you can reach our support team via:

• Email: support@ramzbank.com
• Phone: +90 212 555 43 21
• Contact form or ticket system available on our website